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Returns and Exchanges

For returns, please send an e-mail to contato@kaone.com.br with your order number and items you wish to return.

You will receive a shipping label that should be placed on the package with the items that are returning.

You will receive a non-expiring E-Gift Card for your return in the dollar amount of your returned item(s) only. (This does not include your original shipping and handling fees). Please allow up to 3 business days to receive your Kaone E-Gift Card(s) after we have received your return. You will receive an email notifying you of each E-Gift Card and how to redeem it.

All returned products must be in their original condition, unworn, unwashed, with original tags and the panty protective strip intact. No E-Gift Card will be issued for products that do not meet these criteria.